Return and Exchange Policy
At Sabby & Berry, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes circumstances may arise where a return or exchange is necessary.
Please review our return and exchange policy below:
1. Damaged Products: We accept returns and provide full refunds for products that arrive damaged or defective. If you receive a damaged item, please contact our customer service team within 3 days of receiving your order.
We may require photo evidence of the damage to process your return.
2. Incorrect Size: As we provide detailed size guides for each product, we cannot accept returns or exchanges for items ordered in the wrong size. Please carefully review the size guide or consult our customer service before making your purchase to ensure the correct fit.
3. Return Process: To initiate a return for a damaged product, please contact our customer service team at IG or FB Page. Once your return is approved, we will process the refund.
4. Refund Policy: Refunds for returned items will be issued to the original payment method within 1-3 business days of receiving the returned product. Please note that shipping fees are non-refundable.
5. Exchange Policy: Exchanges for damaged products are subject to availability. If the item is out of stock, we will issue a refund instead. We do not offer exchanges for items ordered in the wrong size.
6. Conditions of Return: All returned items must be unworn, unwashed, and in their original condition with tags attached. Returns that do not meet these criteria will not be accepted and will be returned to the customer at their expense.
7. Final Sale Items: Please note that final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.
Please note that we do not accept exchanges or returns due to a change of mind. We encourage customers to review product details, sizing, and descriptions carefully before placing an order.
By making a purchase from Sabby & Berry, you agree to abide by the terms of this return and exchange policy. If you have any further questions or concerns regarding our policy, please don't hesitate to contact us. We're here to assist you every step of the way. Thank you for shopping with us!